79 lines
2.1 KiB
Plaintext
79 lines
2.1 KiB
Plaintext
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$# SPDX-FileCopyrightText: 2022 Gregor Kleen <gregor.kleen@ifi.lmu.de>
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$#
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$# SPDX-License-Identifier: AGPL-3.0-or-later
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<p>
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Can you log in to #
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the <a href="https://myapps.microsoft.com/">myapps.microsoft.com</a> #
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using the <i>exact same</i> (ideally copied & pasted) login data?
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<br>
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If you received the error message „Passwort abgelaufen“ or "password-expired" #
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then please follow #
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<a href=^{faqLink FAQLoginExpired}>
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these instructions for password renewal.
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<br>
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If you cannot (“_{InvalidLogin}”), this means that you are #
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entering your login data wrong or that you #
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<a href=^{faqLink FAQNoCampusAccount}>
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do not have a valid Fraport AG credentials.
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<br>
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In this case please call the general Fraport IT-Servicedesk
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at <a href="tel:+49-69-690127">+49-69-690127</a>
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<p>
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Please consider that for FRADrive both your user ID and password are #
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sensitive to whitespace characters.
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<br>
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Your password is also case-sensitive.
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<br>
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Please also use the eye-symbol next to the password field to check #
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that you have entered your password correctly. #
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The eye-symbol is only visible if JavaScript is activated in your #
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browser. #
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Please check your password in this way, even if you are using a #
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password manager instead of typing it manually.
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<p>
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Furthermore, FRADrive offers several login forms.
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<br>
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To log in using your Fraport AG credentials you need to #
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use the form titled “_{MsgLDAPLoginTitle}”.
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<p>
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If you have changed your password since last you logged into #
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FRADrive, it may be the case that your password change was not #
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propagated properly. Please wait a few minutes and try again,
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or try changing your password again.
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<p>
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Once you have followed the suggestions above, please contact a #
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FRADrive-administrator using the <a href=@{HelpR}>Support form</a> #
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(at the top right of every page).
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<br>
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Please include that you have read this faq-entry and which steps you #
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have already taken.
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<br>
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Never disclose your password to third parties! #
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Not even to a FRADrive-administrator or the IT-Servicedesk!
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